Return & Refund Policy
At Zam, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, please review our return and refund policy below.
1. Returns
-
We accept returns within 30 days of receiving your order.
-
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
-
Some items, such as personalized products or items marked as final sale, may not be eligible for return.
-
You are responsible for the return shipping costs unless the item is defective or damaged.
2. Refunds
-
Once your return is received and inspected, we will send you an email notification regarding your refund approval or rejection.
-
If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
-
Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged items).
3. Exchanges
-
If you wish to exchange an item for a different size or color, please follow our return process and place a new order.
-
Exchanges are subject to product availability.
4. Damaged or Defective Items
-
If your item arrives damaged or defective, please contact us within 7 days of receiving your order.
-
We will provide a full refund or replacement, including any shipping costs for returning the damaged product.
5. How to Return an Item
-
Contact us at contact@zamflex.com with your order number and reason for the return.
-
Once your return is approved, we will provide you with return instructions and a return shipping address.
6. Late or Missing Refunds
-
If you haven’t received a refund yet, please check with your bank or credit card company. It may take some time before your refund is officially posted.
-
If you still haven’t received your refund after 7 business days, please contact us at contact@zamflex.com.
7. Contact Us
If you have any questions about our return or refund policy, don’t hesitate to reach out:
📧 contact@zamflex.com